Last updated: May 20, 2026
At Xdyor, we take great care in packaging and shipping every handmade ceramic piece to ensure it arrives safely at your door.
Processing Time
All orders are hand-packed and prepared for shipment within 1–3 business days after your purchase. During peak seasons or holidays, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Shipping Methods & Delivery Estimates
We offer the following shipping options:
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Vietnam (Domestic) | Standard | 2–5 business days | From $2.50 |
| Vietnam (Domestic) | Express | 1–3 business days | From $6 |
| International | Standard International | 7–14 business days | Calculated at checkout |
| International | Express International | 4–8 business days | Calculated at checkout |
- Shipping costs are calculated based on weight, dimensions, and destination. You will see the exact rate at checkout before payment.
- Free shipping is available for domestic orders over $60. This threshold may change and will be clearly displayed at checkout.
International OrdersFor orders outside Vietnam:
- Customers are responsible for any customs duties, import taxes, or VAT charged by your country. These fees are not included in the shipping cost.
- We are not liable for delays caused by customs clearance.
Packaging & Fragile Item Protection
Because every piece is handmade and unique, we package each ceramic item with extreme care:
- Multiple layers of bubble wrap and foam padding
- Sturdy double-wall boxes
- “Fragile – Handle with Care” markings
- Insurance coverage for the full order value
Order Tracking
You will receive a tracking number via email as soon as your order ships. You can track your package using the link provided or on the carrier’s website.
Shipping Delays
While we strive to deliver on time, unexpected delays can occasionally occur due to weather, carrier issues, or high-volume periods. We will keep you informed if any significant delay is expected.
Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the damaged item. We will arrange a replacement or refund as quickly as possible.
- For lost packages, we will work with the carrier to investigate and will either resend your order or issue a full refund.
Questions?
If you have any questions about shipping, please contact us at:
- Email: support@xdyor.com
We usually reply within 24 hours on business days.
Thank you for supporting handmade ceramics and small-batch craftsmanship. We look forward to delivering beauty and warmth from our studio to your home.
— The Xdyor Team